Fulfillment, Shipping & Refund Policy

This website and all services offered on it are operated by Stopdown Studios LLC, a limited liability company doing business as fulfillmentMAX, located at 153 W Rosecrans Ave, Gardena, CA 90248, United States. All charges will appear on your statement as FULFILLMENTMAX or STOPDOWN STUDIOS.

fulfillmentMAX sells business-to-business third-party logistics (3PL) services, not physical consumer goods. Services include inbound receiving, inventory storage, pick-and-pack, order fulfillment, kitting and project labor, returns processing, and related account management. Clients ship their own inventory to our facility; we store and fulfill it on their behalf.

All prices are quoted and charged in U.S. dollars (USD). Pricing is quote-based and documented in a written rate card or Services Agreement before any work begins, and typically includes:

• Receiving fees (per pallet, carton, or labor hour)
• Storage fees (per pallet or bin, billed monthly)
• Pick-and-pack fees (per order and per additional item)
• Packaging materials, special projects, and hourly ad-hoc labor
• Carrier postage and shipping charges, billed at cost or at contracted rates

Applicable taxes and surcharges are shown on the invoice. No charge is initiated without an accepted quote or an active Services Agreement.

Invoices are issued on the cycle stated in the Services Agreement (typically weekly or monthly, in arrears for services rendered; storage may be billed in advance). Accepted payment methods include major credit and debit cards and ACH bank transfer, processed by our payment processor. We do not store full card numbers on our systems. Undisputed invoices are due on the stated terms; past-due accounts may be suspended after written notice.

• Order cutoff: orders received by 12:00 PM Pacific on a business day are picked, packed, and tendered to the carrier the same business day; orders after cutoff ship the next business day.
• Inbound receiving: appointments are typically received and put away within 1–3 business days of arrival.
• Returns: inspected and dispositioned within 3–5 business days of receipt.
• Business days: Monday through Friday, excluding U.S. federal holidays.
• Transit: delivery time after tender is controlled by the carrier (UPS, FedEx, USPS, DHL, or LTL). We ship domestically within the United States and internationally where the client's account and carrier permit. International shipments may incur duties, taxes, and customs delays that are the responsibility of the client or recipient.

Tracking numbers are published back to the client's order record on tender. Timelines are targets and may be affected by carrier disruption, weather, or force majeure events.

Individual orders may be cancelled at no charge any time before they are picked. Once an order has been picked, packed, or tendered to a carrier, it cannot be cancelled and the associated fulfillment and postage fees are non-refundable. Ongoing service agreements may be terminated on the notice period stated in the Services Agreement; storage and outbound transfer fees for removing inventory remain payable.

Because we sell services rather than goods, refunds are issued as credits or reimbursements in the following circumstances:

• Billing errors: any fee billed in error is credited or refunded in full once verified.
• Mis-picks and mis-ships caused by us: we waive the fulfillment fee, cover the reship postage, and cover return postage for the incorrect item.
• Loss or damage in our custody: reimbursed at documented cost value, subject to the liability limits in the Services Agreement.
• Prepaid, unused services: prepaid balances for services not yet performed are refundable on request at termination.

Fees for services already performed correctly, carrier postage already spent, and carrier-caused loss or delay (which must be pursued as a carrier claim) are non-refundable. Approved refunds are returned to the original payment method within 5–10 business days of approval.

Invoice disputes and claims for shortage, loss, or damage must be submitted in writing to operations@fulfillmentmax.us within 15 days of the invoice date or the shipment date, whichever applies. Please contact us before initiating a chargeback — we resolve documented billing issues directly and promptly.

We do not receive, store, or ship hazardous materials, firearms and ammunition, controlled substances, live animals, perishables requiring refrigeration, or any item prohibited by law or by our carriers, unless expressly approved in writing in advance. Export-controlled and sanctioned-destination shipments are not accepted.

Support is available Monday–Friday, 8:00 AM – 5:00 PM Pacific.
Stopdown Studios LLC (dba fulfillmentMAX)
153 W Rosecrans Ave, Gardena, CA 90248, United States
operations@fulfillmentmax.us

We respond to all inquiries within one business day.