These Terms of Service ("Terms") are a binding agreement between you and Stopdown Studios LLC, a limited liability company located at 153 W Rosecrans Ave, Gardena, CA 90248, doing business as fulfillmentMAX ("fulfillmentMAX," "we," "our," or "us"). By accessing our website or engaging our services, you agree to these Terms.
fulfillmentMAX provides third-party logistics services including receiving, storage, pick-and-pack, order fulfillment, returns processing, and related operations. Specific scope, pricing, service levels, and liability provisions are set forth in a separate written services agreement ("Services Agreement") executed with each client. In the event of a conflict, the Services Agreement controls.
Clients are responsible for maintaining the confidentiality of account credentials and for all activities conducted through their account. You agree to provide accurate information and to notify us promptly of any unauthorized access.
All fees are quoted and charged in U.S. dollars and are set forth in the applicable Services Agreement or rate card. Accepted payment methods include major credit and debit cards and ACH transfer, handled by PCI-DSS compliant third-party payment processors. Undisputed invoices are due on the terms stated in the Services Agreement, and we reserve the right to suspend services for accounts that are past due.
Order cutoffs, turnaround times, shipping terms, cancellation windows, and the circumstances in which refunds or credits are issued are described in our Fulfillment, Shipping & Refund Policy, which is incorporated into these Terms by reference.
You agree not to use our website or services to:
You represent and warrant that you have the right to store, ship, and distribute the goods and data you submit to us, and that such goods and data comply with all applicable laws. You retain ownership of your goods, inventory, and client data.
The website, brand, logos, software, and content are owned by Stopdown Studios LLC or its licensors and are protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access the website and use the services for their intended purpose.
Except as expressly stated in a Services Agreement, the website and services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by law, fulfillmentMAX and its affiliates, officers, employees, and agents will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues, arising out of or in connection with the website or services. Direct-damages caps and insured-loss provisions applicable to fulfillment operations are set forth in the Services Agreement.
You agree to indemnify and hold harmless fulfillmentMAX and its affiliates from and against any claims, damages, liabilities, and expenses arising out of your goods, data, use of the services, or breach of these Terms.
These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws principles. The parties consent to the exclusive jurisdiction of the state and federal courts located in New York, New York for any dispute arising out of these Terms, subject to any alternative dispute resolution provisions in the applicable Services Agreement.
We may update these Terms from time to time. The "Effective" date reflects the most recent revision. Continued use of the website or services after changes take effect constitutes acceptance of the revised Terms.
Stopdown Studios LLC (dba fulfillmentMAX)
153 W Rosecrans Ave, Gardena, CA 90248
operations@fulfillmentmax.us
These Terms are provided for informational purposes and do not constitute legal advice. Clients should review the applicable Services Agreement, which governs the commercial relationship.