Privacy Policy

Stopdown Studios LLC, doing business as fulfillmentMAX ("fulfillmentMAX," "we," "our," or "us"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us for a quote, or engage our third-party logistics (3PL) and fulfillment services.

We collect information in the following categories:

• Contact and business information you submit through forms, email, or during onboarding (name, company, email, phone, shipping origin, product details).
• Operational data provided by clients to perform fulfillment services, including inventory SKUs, order data, recipient shipping addresses, and returns information.
• Website usage data such as IP address, browser type, device information, referring URLs, and pages viewed, collected automatically through cookies and similar technologies.
• Communications you send us, including email correspondence and support requests.

• To provide, operate, and improve our fulfillment and logistics services.
• To respond to inquiries, quotes, and onboarding requests.
• To process orders, coordinate carriers, and manage returns on behalf of clients.
• To send service-related communications and account updates.
• To maintain security, prevent fraud, and comply with legal obligations.

We do not sell personal information. We share information only as needed:

• Service providers such as shipping carriers, warehouse management systems, payment processors, and IT vendors that support our operations.
• Legal and safety disclosures when required by law, subpoena, or to protect rights, property, or safety.
• Business transfers in connection with a merger, acquisition, or sale of assets.

Payments are processed by PCI-DSS compliant third-party payment processors. Card details are submitted directly to the processor; we never receive or store full card numbers or bank credentials on our systems. We retain only billing contact details, the last four digits, card brand, and transaction records needed for invoicing, accounting, refunds, and fraud prevention. Payment processors handle that data under their own privacy policies.

We retain information for as long as needed to provide services, meet contractual obligations, resolve disputes, and comply with legal, tax, and accounting requirements. Client operational data is retained per the terms of the applicable services agreement.

We implement reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the use of your personal information. To exercise these rights, contact us using the details below. We will respond within the time required by applicable law.

Our website uses cookies and similar technologies to operate the site and understand usage. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The "Effective" date at the top reflects the most recent revision. Material changes will be communicated to active clients.

Stopdown Studios LLC (dba fulfillmentMAX)
153 W Rosecrans Ave, Gardena, CA 90248
operations@fulfillmentmax.us